About
Work as a customer service representative for Canadian companies across sectors such as banking, insurance, telecommunications, retail, e-commerce, healthcare, and professional services.
Qualified applicants who speak French and English can receive a job offer from Canadian employers looking for professionals who can support clients, resolve issues, and deliver high-quality service in both official languages. This role is ideal for individuals with strong communication skills who enjoy helping customers and working in structured, professional environments.
Bilingual customer service representatives are in high demand across Canada, particularly as companies expand their online services and national client bases. This position offers stable employment, valuable Canadian work experience, and opportunities to move into senior customer support, team lead, quality assurance, or administrative roles. For many candidates, it also serves as a practical first step toward long-term employment in Canada.
Responsibilities
As a customer service representative for a Canadian company, you will:
- Respond to customer inquiries by phone, email, chat, or online platforms in French and English
- Provide accurate information about products, services, accounts, or policies
- Resolve customer complaints and service issues in a professional manner
- Process orders, requests, returns, or service changes
- Update customer records and document interactions in company systems
- Follow service procedures, scripts, and quality standards
- Escalate complex cases to supervisors or specialized teams when required
- Work closely with internal departments to ensure customer satisfaction
Requirements
- Language: Strong English + Strong French (at least B1 level French test or proof of French-language education)
- Education: Minimum high school diploma; college or customer service–related training is an asset
- Experience: Previous experience in customer service, call centers, retail, or office support is preferred but not always required
Skills
- Clear verbal and written communication
- Patience and problem-solving ability
- Customer-focused mindset
- Basic computer skills (CRM systems, email, data entry)
- Ability to handle multiple tasks and work under pressure
- Reliability, teamwork, and adaptability
Application Process
- Applicants will be hired under the Francophone Mobility Work Permit program
- Candidates must pass a French language test (exceptions may apply if you studied in French)
Frequently Asked Questions (FAQ)
Will this job count towards my Canadian permanent residency?
Customer service representative positions are often classified under TEER 4, which does not directly qualify for permanent residence through programs like the Canadian Experience Class. However, once in Canada, many workers move into higher-skilled customer support, supervisory, or administrative roles that may become PR-eligible.
What kind of companies are hiring for these roles?
Canadian employers in banking, insurance, telecom, retail, e-commerce, healthcare, and technology regularly hire bilingual customer service representatives to support clients across Canada.
What is the salary of customer service representatives in Canada?
Salaries vary by province, industry, and experience level. For the most accurate and up-to-date wage information please visit this site https://www.jobbank.gc.ca/marketreport/summary-occupation/15216/ca
